Communication

As I have observed quality leaders over the years, one skill that they have is effectiveness in communication with others. While they might not be charismatic, as we tend to define it, they do well in several areas of communication. One such area is clarity. They put much effort into insuring that their expectations are understood by those whom they lead. They are also clear in verbalizing important information, such as organizational mission and vision. They do not rely primarily on e-mails or memos. This helps to prevent confusion among their people. They also communicate honestly, so that there is no question where they stand on particular issues or where others stand with them. This helps to provide security for people and to prevent erroneous assumptions. While effective leaders seek to be as sensitive as possible in their communication of truth, they are not driven by a desire to please people. Another aspect of high quality communication is getting back to people, who are relying on their leader’s response. This helps to prevent frustration in the work environment. What are your thoughts on both verbal and non-verbal communication as a leader?